Shipping & Returns
Westfire Return Policy
Returns are limited to stock purchased within 30 calendar days (date of closing invoice). Returns and exchanges are subject to a 25% to 30% restocking fee (depending on vendor warehouse). Custom orders, clearance items and sales products are Non-Returnable. Any parts having been altered or otherwise modified may not be returned. Only "in stock" items may be returned. The customer is responsible for the cost of returns and can choose any shipping method. If a pre-printed label is requested for the return using Westfire's FedEx or UPS account, you will be charged for the cost of the return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your sales order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Stair part orders are shipped to the customer from the manufacturer's warehouse or the from the manufacturer of a specific style. Please note that Westfire is not responsible for delayed, lost or damaged freight.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Damaged parts received: Material must be inspected upon delivery & any damage has to be reported within 5 business days. When signing receipt of LTL Shipments, it is advised that you sign and add "pending hidden damage" to your delivery receipt. Otherwise LTL freight carriers will deny any hidden freight damage claims.
Please also note that the shipping rates for many items we sell are weight or length-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Handrails over 8-foot in length will only ship via LTL Common Carrier as both FedEx and UPS will not ship lengths greater than.
